Return & refund policy

Custom products

Because custom printed goods are made specifically from your artwork and selections, approved and correctly produced orders generally cannot be returned for preference changes, ordering mistakes, or no longer being needed.

Defects, damage, or incorrect items

If your order arrives damaged, defective, materially different from the approved proof, or contains the wrong product or quantity, contact us within 14 days of delivery. Include your order number, a description, and clear photos of the products and packaging. Please keep the items until we finish reviewing the claim.

When we confirm a qualifying problem, we will provide an appropriate reprint, replacement, store credit, or refund at no additional product cost. We may provide a prepaid return label when a return is needed. This policy does not cover normal print and cutting tolerances, monitor-to-print color differences, errors present in approved artwork, misuse, or damage after delivery.

Cancellations

Request cancellation as soon as possible. If production has not started, we will generally cancel and refund the order. Once proofing, setup, or production begins, cancellation may be unavailable or reduced by work already performed. Completed custom products cannot be canceled.

Refund timing

Approved refunds are issued to the original payment method. Banks and card issuers typically take 5–10 business days to post a refund after it is processed. Original rush or shipping charges are refundable only when the qualifying issue is attributable to us or required by law.

Start a claim

Email support@sierrastickers.com with your order number. Nothing in this policy limits any non-waivable rights under applicable law.